Frequently asked questions
I have a Discount Code. How do I use it?
Please check the terms and conditions applicable the discount code before use.
How do I know if my order is in process?
How can I pay for my order?
Why was my credit or debit card rejected?
- Incorrect submission of card information, make sure you double check.
- Your card may have expired, please check the validity date.
- Maybe you exhausted your card limit, in which case you will have to check with your bank.
Can I Cancel my Order?
Yes, you can cancel before shipping your order by emailing us at firstname.lastname@example.org. Please contact us to cancel your order before shipping.
If you were not able to cancel prior to shipping, and your payment has been processed, then you will have to go to request a return of your product.
If you are a registered customer, please go to returns, in order to check the conditions for returns, and follow the necessary steps to be taken. If you are not registered, please contact us through our email email@example.com.
With respect to sales and special offers offered by LeFugu, the prices shown in the E-shop, are the updated and valid prices reflecting the corresponding reduction, i.e. the final price, but not including shipping costs. We will always show the previous price and the reduced price according to Law 7/1996, dated January 15, that regulates retail trade.
If you want to receive more information about our sales period, you only need to subscribe to our newsletter.
Why do I need to register on the website?
How Do I Register?
What happens if I forget my password?
Our shipping costs are free for all shipments within the Iberian Peninsula (Spain). Being able to surrender by Courrier or Correos.
In the case of shipments to Europe, Islands or Ceuta and Melilla will be free, through the Spanish postal services and parcel service operator Correos and will be certified.